PortraitPro - FAQ

Installing
Activating with a license token
Buying
Picture file formats
Using with Photoshop and other tools
Camera RAW files
Upgrading
Using PortraitPro Body
Refund Policy
Other

1. Installing

Q1.1 I've bought PortraitPro Body and now I want to use it on another computer. How do I do that?

Q1.2 Is there a Mac version?

Q1.3 How do I remove PortraitPro Body?

Q1.4 What are the minimum requirements of the computer for using PortraitPro Body?

Q1.5 How can I tell if I have a 64-bit edition of Windows or macOS?

2. Activating with a license token

Q2.1 How do I find out what my activation token is?

Q2.2 What if I no longer have access to the email account I purchased with?

Q2.3 Why can't I activate the free trial?

Q2.4 I formatted my disk and reinstalled PortraitPro Body, and when I try to enter my token it says it has already been used. What can I do now?

Q2.5 Can I activate PortraitPro Body on a computer with no Internet connection?

3. Buying

Q3.1 Can you send me a CD?

Q3.2 I don't have a credit or debit card, can I pay using another method?

Q3.3 What exactly do I get when I buy a license for the software?

Q3.4 Money Back Guarantee

Q3.5 What languages is PortraitPro Body available in?

Q3.6 How do I amend the VAT details for my purchase?

4. Picture file formats

Q4.1 Does the software support color profiles?

Q4.2 Should I use JPEGs or TIFFs?

Q4.3 What picture formats do you support?

5. Using with Photoshop and other tools

Q5.1 Why have my plug-ins disappeared?

Q5.2 How do I install the Photoshop plug-in?

Q5.3 How do I install the Photoshop Elements plug-in?

Q5.4 How do I get PortraitPro Body Studio to work as a plug-in to Lightroom?

6. Camera RAW files

Q6.1 Do you use dcraw?

Q6.2 What RAW and DNG formats can be decoded?

Q6.3 Can I work with RAW or DNG image files and 16-bit per color images in PortraitPro Body?

7. Upgrading

Q7.1 How do I upgrade to PortraitPro Body Studio?

Q7.2 How do I use my upgrade token?

8. Using PortraitPro Body

Q8.1 Why do I get a crash when opening a picture on my Windows PC?

Q8.2 Where can I find help for PortraitPro Body?

Q8.3 How can I fix tears in the image?

Q8.4 How can I fix the background when it becomes distorted?

Q8.5 I just want to work on the face. Do I have to mark up the body?

Q8.6 In the markup stage, where do I place the skeleton points?

Q8.7 In the markup stage, what do I do when the limb is out of the image or behind something else?

Q8.8 Can I edit more than one person in the image?

Q8.9 PortraitPro Body runs slowly on my machine. Is there anything I can do about it?

Q8.10 Can I have a manual?

Q8.11 I want to make a change to the body but there is no way to do it.

9. Refund Policy

Q9.1 How does the Money Back Guarantee work?

10. Other

For anything else please create a support ticket.